Concierge Service

Concierge Services – Personalized Assistance for a Worry-Free Lifestyle

At Uniting Agewell, our concierge service is designed to make daily life easier, more enjoyable, and stress-free for residents. Whether it’s scheduling appointments, arranging transportation, or assisting with personal requests, our concierge team is available to meet individual needs promptly and professionally. This service provides residents with convenience and peace of mind, ensuring they can focus on enjoying their day without concerns about logistics or planning.

1. Appointment Scheduling and Coordination

• Medical and Therapy Appointments: Our concierge service assists residents in booking and coordinating healthcare appointments, including visits to doctors, physiotherapists, or specialists.
• Social and Leisure Activities: We organize participation in social events, community outings, and on-site programs to keep residents actively engaged.
• Reminders and Follow-Ups: Residents receive gentle reminders about upcoming appointments and events, helping them stay on schedule.

2. Personal Assistance and Errands

• Grocery and Pharmacy Runs: We assist with shopping needs, including collecting groceries, medications, or personal items.
• Bill Payments and Administrative Tasks: Our concierge team can help residents with essential tasks like paying bills or managing subscriptions.
• Event Planning: From arranging birthday celebrations to family visits, we ensure personal events are handled with care and attention to detail.

3. Travel and Leisure Planning

• Holiday and Outing Planning: Residents can rely on us to organize vacations, day trips, or special excursions tailored to their preferences.
• Ticket Booking: We assist in booking tickets for movies, theatre shows, or community events.
• Dining Reservations: Our concierge service arranges reservations at local restaurants or cafés for residents who wish to dine out.

4. Family and Visitor Coordination

• Family Communication: We facilitate communication between residents and their loved ones, keeping families informed about important updates.
• Visitor Arrangements: Our concierge team coordinates family visits, including room setup and meal arrangements, ensuring guests feel welcome.
• Virtual Visits: For families unable to visit in person, we assist in setting up video calls to keep residents connected with loved ones.

5. On-Demand Support

• 24/7 Assistance: Our concierge team is available round-the-clock to address any urgent requests or concerns.
• Special Requests: We are committed to fulfilling unique requests, whether it’s finding a favorite book, locating a specific product, or organizing a surprise gift for a loved one.
• Crisis Support: In case of emergencies, our concierge service swiftly coordinates with healthcare teams and families to ensure residents receive the necessary assistance.

6. Enhancing Quality of Life through Convenience and Care

Our concierge service ensures that every resident at Uniting Agewell enjoys personalized, hassle-free support for their day-to-day needs. By taking care of the small details—like transportation, scheduling, and personal errands—we empower residents to focus on what matters most: relaxing, socializing, and living life to the fullest. With our concierge service, residents can enjoy a lifestyle that is not only comfortable but also enriched with meaningful experiences.